FAQ
PAYMENTS
WHICH PAYMENT TYPES ARE ACCEPTED?
We accept various payment methods, including but not limited to: PayPal, American Express (Amex), VISA, Apple Pay, and Google Pay.
SHIPPING
HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?
We typically process orders in 1-3 business days. Once processed, your order will be shipped within the specified shipping timeframe.
DO YOU OFFER INTERNATIONAL SHIPPING?
At the moment, we are focused on serving customers within Singapore. However, we are excited about the possibility of expanding our shipping options soon. Stay tuned for updates as we work to offer international shipping soon! Thank you for your patience and interest in Island City Prints. We look forward to serving you globally in the near future!
SIZING
HOW DO I KNOW WHICH SIZE TO PICK?
We understand the importance of finding the perfect fit, which is why each garment comes with a comprehensive sizing chart that provides precise measurements. We want to ensure your convenience and satisfaction. If you need any further assistance or have specific questions, we encourage you to reach out to us via email at hello@islandcityprints.com before placing your order. Our team is ready to assist you and provide the guidance you need to make the right choice.
REFUNDS& EXCHANGES
WHAT ARE YOUR RETURNS AND EXCHANGE POLICY?
We gladly accept eligible returns/exchanges within 14 days from the date of order receipt. For further information, please see our Returns Policy.
CARE TIPS
HOW SHOULD I PROPERLY WASH AND CARE FOR MY PURCHASE?
We suggest referring to our Care Tips page for guidance on how to properly care for your purchase. If you require further assistance or have any additional questions, please don't hesitate to contact our support team. We are here to help!
DID WE MISS ANYTHING?
CONTACT US
If you require further assistance or have any questions, please don't hesitate to contact us.
hello@islandcityprints.com