We truly hope that you are pleased with your purchase from Island City Prints. However, in the event that you wish to exchange or return your item, please follow the instructions below:

1. Eligibility

• Returns are accepted within 14 days from the date you received your order.
• The items must be returned in their original packaging, with tags still attached, and must be in unworn, unwashed, and undamaged condition.
• Returns are accepted only on defective items. Print irregularities, Color splashes and others imperfections owing to the craft are not considered as defects.
• We reserve the right to deny credits if returns are damaged, marked or altered in any way and do not meet our returns requirements.

2. Returns Process

• To initiate a return, please contact our customer support team at hi@islandcityprints.com
• Provide your order details, including the item(s) you wish to return and the reason for the return.
• Our customer support team will guide you through the return process and provide you with shipping details.

3. Return Shipping:

• The customer is responsible for the postage and insurance costs associated with returning the item, and Island City Prints cannot be held accountable for any returns that are not received. We recommend using a trackable shipping service to ensure the safe return of the package.
• Please securely package the item(s) to prevent any damage during transit.

4. Refund:

• After the item has been inspected, your refund will be processed using the same payment method you originally used.
• The refund will be issued within seven to ten days of receiving the returned item.